Service Manager I
Din Tai Fung North America•Vancouver, BC
•CA$73,300 - CA$88,000•Onsite
About The Position
The Service Manager I works by leading the food runners and bussers, ensuring dining room flow, cleanliness, and guest satisfaction. They help maintain operational excellence and reinforce company values at every touchpoint.
Requirements
- High school diploma or equivalent
- 3+ years restaurant experience in casual or upscale casual dining
- Ability to stand for long period of time
- Ability to lift 20+ lbs
- Hot and cold temperature exposure
Nice To Haves
- 1+ years of restaurant lead or supervisory experience preferred
Responsibilities
- Oversee table turnover, dining room cleanliness, and the efficient delivery of food to guests, maintaining our brand promise of a seamless guest experience.
- Train, coach, and develop bussers and runners, instilling a strong sense of urgency, teamwork, and service pride.
- Communicate clear role expectations, monitor execution, provide feedback, and hold team members accountable to brand standards.
- Manage labor efficiency for bussing and food running teams while ensuring proper staffing during peak times.
- Assist with managing cleaning supplies and service tools essential for efficient FOH operations.
Benefits
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA) for eligible roles
- RRSP
- Life and AD&D insurance
- Travel Protection - for emergency medical coverage
- Savings on eyewear, prescriptons, and wellness products
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Quarterly Wellness Days for eligible roles
- Opportunities for growth; we love promoting within!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
