Service Manager - HVAC

We Care Plumbing, Heating & Air • San Marcos, CA

15d • $80,000 - $100,000 • Onsite

About The Position

We are We Care Plumbing, Heating, and Air, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year. The Service Manager will oversee the day-to-day operations of the HVAC service department. Ensuring high-quality service delivery, efficient operations, customer satisfaction, and other tasks and responsibilities as required to maintain efficient department operations. Your role involves managing a team of skilled technicians, ensuring that all service calls are handled efficiently and professionally. You will be responsible for monitoring job performance and maintaining compliance with safety regulations and industry standards. Additionally, you will handle customer inquiries and complaints, develop training programs for staff, and implement strategies to improve service quality and operational efficiency. Your ability to manage resources effectively, provide exceptional customer service, and drive team performance will be crucial to your success in this role. Prior Service Technician experience is helpful to understand what a successful service team will look like.

Requirements

• Valid driver's license with a clean, safe driving record
• Pre-employment background check
• Pre-employment drug screen
• 5+ years HVAC service experience
• At least 2+ years in a leadership role
• Strong communication and People Skills

Nice To Haves

• Prior Service Technician experience is helpful to understand what a successful service team will look like.

Responsibilities

• Oversee the day-to-day operations of the HVAC service department.
• Ensuring high-quality service delivery, efficient operations, and customer satisfaction.
• Managing a team of skilled technicians.
• Ensuring that all service calls are handled efficiently and professionally.
• Monitoring job performance and maintaining compliance with safety regulations and industry standards.
• Handling customer inquiries and complaints.
• Developing training programs for staff.
• Implementing strategies to improve service quality and operational efficiency.
• Managing resources effectively.
• Providing exceptional customer service.
• Driving team performance.

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Holiday pay, vacation pay, & paid time off
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed