Service Manager - HVAC
About The Position
As an HVAC Service Manager, you'll lead and manage daily operations for the service department, coaching technicians and making sure every job gets done safely, efficiently, and to a high standard. This leadership position offers real long-term stability and room to keep growing. Strongbuilt is a residential service company specializing in Electric, Plumbing, Heating & Air and has been in business since 2015. Strongbuilt has set a higher standard for contractors and grown rapidly. As a veteran-owned company, Strongbuilt owners and managers train our staff to act and behave with the respect and principles we followed during our active-duty tenure. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year!
Requirements
- High school diploma or equivalent required
- 5+ years of HVAC service experience, with at least 2 years in a leadership or management role
- Valid driver's license with clean driving record required
- Strong technical knowledge of HVAC systems, diagnostics, and repair practices
- Proven leadership, coaching, and team-building skills
- Excellent communication, customer service, and problem-solving abilities
- Ability to pass background check and drug screening
Nice To Haves
- Associate's or Bachelor's degree in Business, Management, or related field preferred
- EPA Section 608 certification preferred
- NATE certification preferred
- Proficiency with Service Titan or similar field/service management software preferred
Responsibilities
- Lead, coach, and mentor HVAC service technicians, conducting team meetings, ride-alongs, and performance reviews
- Oversee daily scheduling, routing, and job assignments, providing technical guidance and troubleshooting support as needed
- Ensure compliance with EPA, OSHA, and local and state HVAC regulations
- Collaborate with dispatch and customer service to optimize technician schedules and job flow
- Handle escalated customer issues and review estimates, invoices, and technician recommendations for accuracy
- Track departmental KPIs and monitor job costing, labor utilization, and profitability
- Prepare reports, forecasts, and recommendations for leadership review
Benefits
- Weekly pay with incentives and bonuses
- 401(k) retirement with company match
- Holiday pay, vacation pay, & paid time off
- Company events & parties
- Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
