HVAC Service Manager

Logicool Air Solutions•Corpus Christi, TX

5d•Onsite

About The Position

Logicool Air Solutions is seeking an experienced HVAC Service Manager to take ownership of our rapidly growing Service Department in Corpus Christi, Texas, and surrounding areas. This is one of the most important leadership positions within our company and will work directly with the Owner to improve technician performance, customer experience, operational efficiency, revenue, and profitability. We are open to two types of candidates: An experienced HVAC Service Manager with a proven track record of building and leading strong service teams, or a high-level HVAC technician, lead technician, or selling technician who is ready to move out of full-time production and into a leadership and management role. This is not a position for someone who simply manages schedules and answers technician questions. We need a leader who will actively monitor performance, identify problems quickly, coach technicians, improve systems, and continuously push the Service Department toward greater efficiency and profitability. The Service Manager must be technically capable, but this is not intended to be a full-time production technician position. Your field time should primarily be used to conduct technician ride-alongs, train technicians, coach performance, assist with difficult diagnostics, perform quality-control checks, reinforce company standards, develop struggling technicians, and help technicians become more independent and capable. A major transition for a technician entering this role is understanding that your success is no longer measured primarily by what you personally produce. Your success will increasingly be measured by what your team produces. The goal is not to become the person every technician depends on. The goal is to develop a team of technicians who can consistently perform without needing constant assistance. Logicool Air Solutions is building a data-driven management culture. The Service Manager will be expected to understand and actively manage numbers including service revenue, department profitability, revenue per technician, calls per technician, average ticket, estimate conversion, repair conversion, $0 calls, membership sales, accessory sales, callbacks, technician productivity, drive time, customer reviews, documentation compliance, and labor efficiency. You do not need to walk into the position knowing every financial metric on day one. You do need to have the ability and desire to learn them. We are looking for someone who wants to understand not only how to fix HVAC equipment, but how to operate a profitable HVAC Service Department.

Requirements

Extensive residential HVAC service experience.
Strong HVAC diagnostic and technical knowledge.
Service management, field supervision, lead technician, or senior technician experience preferred.
Proven ability to communicate with and influence other technicians.
Ability to coach, train, and hold employees accountable.
Strong understanding of the complete residential HVAC service-call process.
Ability and willingness to learn departmental financials and KPIs.
Strong communication and organizational skills.
Ability to handle difficult customer and employee situations professionally.
Comfortable working in a fast-paced and evolving company.
Experience with HVAC CRM/service software preferred.
Housecall Pro experience is a plus.
Valid Driver's License.
Clean driving record and background.
Drug-free workplace.

Nice To Haves

A high-level HVAC technician, lead technician, or selling technician who is ready to move out of full-time production and into a leadership and management role.
Natural leadership ability.
The respect of other technicians.
Strong customer communication skills.
The ability to teach instead of simply doing the work yourself.
An understanding of how technicians should perform in the field.
Strong personal accountability.
An interest in learning the operational and financial side of the business.
The desire to move beyond turning tools every day and into a long-term leadership career.
For the right technician, this position can be the transition from being responsible for your own truck and your own production to becoming responsible for the performance of an entire department.
If you are a high-performing senior technician who knows you are capable of more than running service calls for the rest of your career , we want to hear from you too.
This could be your opportunity to move from technician to leader, learn the business side of HVAC, build your own department, and significantly increase your long-term earning potential.

Responsibilities

Oversee the daily operations and performance of the Service Department.
Monitor technicians throughout the day to ensure calls are being executed properly and efficiently.
Track technician productivity, revenue, average tickets, conversion rates, callbacks, and departmental KPIs.
Understand where revenue and profitability are being gained or lost.
Coach and develop technicians through training, ride-alongs, job reviews, and one-on-one discussions.
Ensure technicians follow company procedures for diagnostics, documentation, photographs, estimates, invoices, collections, and customer communication.
Improve technician technical ability, communication skills, efficiency, and ethical sales performance.
Monitor $0 calls, missed opportunities, estimates, repair conversions, memberships, accessory sales, and average ticket.
Review technician drive time, idle time, time on jobs, and overall productivity.
Identify underperformance quickly and establish corrective action when needed.
Review callbacks and determine the root cause to prevent repeat problems.
Maintain strong quality-control standards.
Support technicians with difficult diagnostics and technical situations.
Handle escalated customer concerns professionally.
Work with CSRs and dispatch personnel to ensure technicians are scheduled, dispatched, and supported effectively.
Help ensure the right technician is being placed on the right service call.
Improve departmental systems, processes, training, and accountability.
Report directly to the Owner regarding departmental performance, challenges, opportunities, and results.