Service Manager - Fire

Cintas • Phoenix, AZ

3d • Onsite

About The Position

Cintas is seeking a Service Manager to directly manage our customer facing Service team. This role involves hiring and performance management, overseeing the overall performance of the team, and fostering a safe working environment. The Service Manager will be responsible for the successful resolution of customer-related issues, training the team on effective sales techniques, and performing goodwill visits to customers on-site to maintain high customer satisfaction. Key objectives include achieving sales, profit, inventory, and payroll goals, managing a budget, and addressing operational issues that impact service. The role requires hands-on support of direct reports, including accompanying service representatives on customer visits or visiting customers alone when necessary to assist with product or service pick-up and delivery. This includes driving a company-owned vehicle to and from customer locations, and lifting, carrying, and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill. Managerial duties are also a core part of the role.

Requirements

• Valid driver's license
• High School Diploma/GED

Nice To Haves

• Bachelor's Degree or equivalent work experience
• Management experience
• Experience in industrial sales or customer service
• Availability to start within two weeks after offer made/accepted

Responsibilities

• Hiring and performance management of the customer-facing Service team.
• Managing the overall performance of the team.
• Fostering a safe working environment.
• Successful resolution of customer-related issues.
• Training the team on effective sales techniques.
• Performing goodwill visits to customers at their site to maintain high customer satisfaction.
• Achieving sales, profit, inventory, and payroll goals.
• Managing a budget.
• Dealing with operational issues that affect service.
• Providing hands-on support to direct reports, including accompanying them on customer visits or visiting customers alone.
• Assisting in the pick-up and delivery of products or services.
• Driving a company-owned vehicle to and from customer locations.
• Lifting, carrying, and walking Cintas products in and out of customer accounts.
• Performing managerial duties.

Benefits

• Competitive medical, dental and vision benefits, with premiums below the national average.
• Four different medical plan options, with one plan offered at zero cost.
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED