Service Manager, Digital Automation and Control

ABB•West Sacramento, CA

8d•Remote

About The Position

At ABB, we help industries run leaner and cleaner. This position reports to the ELSE Regional Manager Americas. In this role, you will lead the Digital Automation and Controls (DAC) team located in Sacramento, California. You will be responsible for P&L results with full accountability of running the day-to-day operations, integrate and develop processes that meet business needs across the organization, manage complex issues within functional areas of expertise, be involved in long-term planning, and contribute to the overall business strategy. While we are open to remote work, candidates should be located in the Western US, with frequent travel to Sacramento, CA. This role is contributing to the Electrification Service Business Area, Americas Region, specifically US. You will be mainly accountable to lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, end-to-end service performance. Partner with the DAC COE engineering team to shape and execute the services growth strategy while driving continuous improvement and operational excellence. Build and maintain strong long-term customer relationships, ensuring service excellence, consistent delivery standards, and improved satisfaction (including NPS). Own performance management and organizational leadership, including P&L targets, productivity, investment planning, sales alignment, and development of a high-performing team.

Requirements

Bachelors Degree in Electrical Engineering, STEM, Business, or similar
10+ years of experience in senior-level operations role in electrical engineering, safety, or electrical distribution environment
10+ years of experience managing or supervising operations team
Qualified in managing P&L for multiple lines of business
Ability to travel as needed, including frequent travel to Sacramento, CA.

Responsibilities

Lead the Digital Automation Controls operations team across manufacturing, assembly, project management, and field service to deliver consistent, end-to-end service performance.
Partner with the DAC COE engineering team to shape and execute the services growth strategy while driving continuous improvement and operational excellence.
Build and maintain strong long-term customer relationships, ensuring service excellence, consistent delivery standards, and improved satisfaction (including NPS).
Own performance management and organizational leadership, including P&L targets, productivity, investment planning, sales alignment, and development of a high-performing team.

Benefits

Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
11 paid holidays
Vacation under a permissive time away policy
Eligible for a short-term incentive plan/annual bonus