Service Manager, Community Support Services - (FT) - Edmonton

March of Dimes Canada•Edmonton, AB

27d•Onsite

About The Position

March of Dimes Canada is a leading national charity with over 70 years of impact, dedicated to empowering people with disabilities to live and thrive in communities nationwide. The Skills Development and Employment division ensures that people with disabilities find and keep meaningful jobs by matching them with employers seeking qualified candidates. This role is for a permanent full-time Service Manager, Community Support Services position in Edmonton, working evenings and weekends (Wednesday to Sunday) during the afternoon shift, for 35 hours per week.

Requirements

Degree or Diploma in Human Services/Social Services program or equivalent.
2 – 5 years’ experience in the Social Services/Health Sector.
Experience coordinating services for individuals with disabilities, complex care needs and/or brain injuries required.
Community based rehabilitation experience working with individuals with disabilities/brain injuries.
Demonstrated management experience supervising or leading teams.
Highly organized and excellent time management skills.
Excellent communication skills, written and verbal.
Demonstrated ability to supervise and train employees including organizing, prioritizing and scheduling work assignments.
Problem solving and conflict resolution skills.
Skill in budget preparation and fiscal management.
Knowledge of behavior management principles.
Knowledge of mental health and addictions.
Knowledge of Health & Safety legislation.
Must demonstrate strong computer literacy including the ability to navigate software applications, manage digital files, and use communication tools effectively.

Nice To Haves

Healthcare Aide experience and/or healthcare education an asset.

Responsibilities

Plans and implements programs designed to enhance the efficiency and safe delivery of Community Support Services (CSS) to individuals with Physical Disabilities, Acquired Brain Injuries, Cognitive Challenges, Addictions and Mental Health.
Effectively manages and approves program resources, human and financial, to meet program objectives.
Recruits, employs, trains, supervises and evaluates support service staff, within a pre-determined budget in accordance with March of Dimes Canada approved program plans.
Monitors and evaluates operational effectiveness and implements changes required for improvement.
Participates as a member of the CSS Management Team in planning, problem resolution, quality improvement and review of service delivery performance.
Monitors and manages annual budgets for the program and performs periodic variance analysis for review with the Regional Director.