Service Management Lead

Cielo Projects • New York, NY

7d • $130,000 - $170,000 • Onsite

About The Position

You would own incident communications and the narrative during a live event — a harder job at hour six than at hour one, and a large part of how this operation gets judged. You would own the quarterly operational review, including the difficult parts, and the evidence pack that proves the platform was run the way we said it would be. You would also lead the team that onboards and certifies new institutions onto the platform. The technology will probably be new to you. The discipline will not be, and the discipline is the job.

Requirements

• Service delivery or service management leadership for a financial institution, through service levels that mattered.
• Major incident management. You have been the communications point during a live event.
• To have prepared evidence for a regulator or an examiner.
• To write clearly under pressure.

Nice To Haves

• Onboarding or certifying institutional clients onto a platform.
• Payments or transaction banking.

Responsibilities

• Own incident communications and the narrative during a live event.
• Own the quarterly operational review, including the difficult parts, and the evidence pack that proves the platform was run the way we said it would be.
• Lead the team that onboards and certifies new institutions onto the platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed