Service Management Lead
About The Position
We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking a Service Management Lead to join their team. When the platform breaks, the institutions relying on it hear from you. Their expectations are high, and their memory is long. You would own incident communications and the narrative during a live event — a harder job at hour six than at hour one, and a large part of how this operation gets judged. You would own the quarterly operational review, including the difficult parts, and the evidence pack that proves the platform was run the way we said it would be. You would also lead the team that onboards and certifies new institutions onto the platform. The technology will probably be new to you. The discipline will not be, and the discipline is the job.
Requirements
- Service delivery or service management leadership for a financial institution, through service levels that mattered.
- Major incident management.
- Experience as the communications point during a live event.
- Experience preparing evidence for a regulator or an examiner.
- Ability to write clearly under pressure.
Nice To Haves
- Onboarding or certifying institutional clients onto a platform.
- Experience in payments or transaction banking.
Responsibilities
- Own incident communications and the narrative during a live event.
- Own the quarterly operational review, including the difficult parts, and the evidence pack that proves the platform was run the way we said it would be.
- Lead the team that onboards and certifies new institutions onto the platform.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
