Service Management Lead

Cielo Projects • New York, NY

2d

About The Position

We're partnering with Quant, a global leader in digital transformation and technology solutions, seeking a Service Management Lead to join their team. The Clearing House's On-Chain Money Initiative will connect financial institutions across the US to a new network for clearing and settling tokenized deposits. When the platform has a problem, those institutions hear from you. You would own incident communications during live events, the quarterly operational review with TCH, and the evidence package for supervisory examination. You would also lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution. The network is expected to launch in the first half of 2027. The technology will probably be new to you. The discipline will not be, and the discipline is the job.

Requirements

• Service delivery or service management leadership for a financial institution, through service levels that mattered.
• Major incident management experience.
• Experience as the communications point during a live event.
• Experience preparing evidence for a regulator or an examiner.
• Ability to write clearly under pressure.

Nice To Haves

• Onboarding or certifying institutional clients onto a platform.
• Payments or transaction banking experience.
• ITIL Foundation or higher certification.

Responsibilities

• Own incident communications during live events.
• Conduct the quarterly operational review with TCH.
• Prepare the evidence package for supervisory examination.
• Lead the team that onboards and certifies institutions onto the network, including those joining through Quant's Tokenized Deposits-as-a-Service solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed