Service Loyalty Coordinator - Mercedes Benz of Chicago

United Fidelity Bank • Chicago, IL

2d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. This role involves asking customers qualifying questions to uncover needs and directing calls appropriately. The coordinator ensures that service consultants receive messages promptly, makes service appointments if service consultants are unavailable, and routes appointment information to the appropriate service consultant. Additionally, the role involves providing reporting to dealership management, collecting retail charges from the customer in cash, check or authorized charge account, and providing customers with the proper change and/or receipt. The coordinator must properly process and document charge purchases according to the policies established by the Controller, and close all internal repair orders promptly, routing them to the Billing Clerk for processing. Finally, the role includes filing accounting copies of repair orders and parts tickets, and filing hard copies of repair orders in customer service files.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills

Nice To Haves

• 6-12 months previous work experience
• Previous industry experience

Responsibilities

• Make outbound service calls
• Establish relationships with customers
• Schedule appointments for the Service Department
• Ask customers qualifying questions to uncover needs
• Direct calls appropriately
• Ensure service consultants receive messages promptly
• Make service appointments if service consultants are unavailable
• Route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets
• File hard copies of repair orders in customer service files

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED