Service Loyalty Coordinator - Mercedes Benz of Chicago

AutoNation • Chicago, IL

1d • Onsite

About The Position

The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. This role involves asking customers qualifying questions to uncover needs, directing calls appropriately, and ensuring service consultants receive messages promptly. The coordinator will also make service appointments if consultants are unavailable, route appointment information, provide reporting to dealership management, collect retail charges, and process/document charge purchases. Additionally, the role requires closing internal repair orders promptly, routing them to the Billing Clerk, and filing accounting copies and hard copies of repair orders.

Requirements

• High School Diploma or Equivalent
• One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
• Ability to read, write, add, subtract, divide and comprehend written instructions and information

Nice To Haves

• 6-12 months previous work experience
• Demonstrated customer service skills
• Demonstrated communication and interpersonal skills
• Previous industry experience

Responsibilities

• Make outbound service calls
• Establish relationships with customers
• Schedule appointments for the Service Department
• Ask customers qualifying questions to uncover needs
• Direct calls appropriately
• Ensure service consultants receive messages promptly
• Make service appointments if service consultants are unavailable
• Route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer in cash, check or authorized charge account
• Provide customers with the proper change and/or receipt
• Properly process and document charge purchases according to the policies established by the Controller
• Close all internal repair orders promptly and route to Billing Clerk for processing
• File accounting copies of repair orders and parts tickets
• File hard copies of repair orders in customer service files

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide
• Opportunity to participate in the DRVPNK mission

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED