Service Loyalty Coordinator - AN Ford Torrance
About The Position
The Service Loyalty Coordinator makes outbound service calls, establishes relationships with the customers and schedules appointments for the Service Department. This role involves asking customers qualifying questions to uncover needs, directing calls appropriately, and ensuring service consultants receive messages promptly. The coordinator will also make service appointments if service consultants are unavailable, route appointment information, provide reporting to dealership management, collect retail charges from customers, provide customers with proper change and/or receipt, and properly process and document charge purchases. Additionally, the role requires closing all internal repair orders promptly and routing them to the Billing Clerk for processing, as well as filing accounting copies of repair orders and parts tickets, and filing hard copies of repair orders in customer service files.
Requirements
- High School Diploma or Equivalent
- One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
- Ability to read, write, add, subtract, divide and comprehend written instructions and information
- Demonstrated customer service skills
- Demonstrated communication and interpersonal skills
Nice To Haves
- 6-12 months previous work experience
- Previous industry experience
Responsibilities
- Make outbound service calls
- Establish relationships with customers
- Schedule appointments for the Service Department
- Ask customers qualifying questions to uncover needs
- Direct calls appropriately
- Ensure service consultants receive messages promptly
- Make service appointments if service consultants are unavailable
- Route appointment information to the appropriate service consultant
- Provide reporting to dealership management
- Collect retail charges from the customer in cash, check or authorized charge account
- Provide customers with the proper change and/or receipt
- Properly process and document charge purchases according to the policies established by the Controller
- Close all internal repair orders promptly and route to Billing Clerk for processing
- File accounting copies of repair orders and parts tickets
- File hard copies of repair orders in customer service files
Benefits
- Competitive compensation
- 401k matching
- Health insurance
- Dental insurance
- Vision insurance
- Maternity benefits
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide
- Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
