RPR Coordinator - AN Ford Bellevue

AutoNation • Bellevue, WA

1d • Onsite

About The Position

The RPR Coordinator manages, writes, and tracks all Reconditioning, PDI, and Inventory Recalls. This role is responsible for communication, work allocation, supervision, and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI’s, and recall completion for all New / Used vehicles, supporting the AutoNation four-day turnaround target. The RPR goals are to increase Used Vehicle Gross and average monthly sales by providing high quality, front line ready vehicles, and to increase After-Sales Internal Gross by managing the Recall, Reconditioning, and PDI process. AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions. With a nationwide network of dealerships, the company provides a wide variety of new and used vehicles, customer financing, parts, and expert maintenance and repair services. AutoNation is committed to creating a diverse, equitable, and inclusive environment and welcomes candidates from all backgrounds.

Requirements

• Must meet company’s requirements for employment.
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
• Ability to drive manual transmission vehicles.
• Professional appearance.
• Demonstrated customer service skills.
• High school diploma or the equivalent.
• Ability to read and comprehend written instructions and information.
• Excellent written, oral and interpersonal communication skills.

Nice To Haves

• Previous industry knowledge preferred.
• Production related experience preferred.
• ASE certification preferred.

Responsibilities

• Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
• Participate in service and sales team meetings to provide updates on prior day performance.
• In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
• Identify all store inventory with open recalls, schedule and complete when parts are available.
• Liaise with parts / service team for timely recall completion.
• For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
• Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards.
• Create a comprehensive estimate based on their inspection and technician findings.
• Communicate via RPR Compass (when available) to get approval for additional work when needed.
• All repairs shall be on single repair order and closed by next business day of work completion.
• Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
• Insure best parts options and correct price is used for all recon work.
• Insure the correct labor time and sale amount are used based on an approved labor time guide.
• Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
• Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
• Adhere to all company policies, procedures and safety standards.

Benefits

• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees