Sales Associate - AN Ford Bellevue

AutoNation • Bellevue, WA

1d • Onsite

About The Position

The e-Commerce Sales Associate at AN Ford Bellevue is responsible for guiding customers through the vehicle purchase process in a no-haggle sales environment. This involves interacting with hundreds of customers online, over the phone, and in person, responding to leads promptly, answering questions, and providing information to facilitate their transition from initial contact to an in-store experience. The associate will help customers select their ideal vehicle, negotiate terms to align payment options with their lifestyles and budgets, and finalize sales. A crucial aspect of the role is providing exceptional customer service both before and after the purchase, fostering loyalty through follow-ups, and assisting customers in transitioning to the Service department for their ownership needs. AutoNation, one of the largest automotive retailers in the United States, offers innovative products, services, and comprehensive solutions across a nationwide network of dealerships. The company is dedicated to creating a diverse, equitable, and inclusive workplace and encourages applications from all backgrounds, valuing innovation, teamwork, and a commitment to positive impact.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Prior sales experience
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Retail sales experience preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
• Respond to leads in a timely fashion.
• Answer questions and provide information.
• Help guide customers effectively from phone and internet contact to an in-store experience.
• Provide an exceptional customer experience.
• Help customers select their perfect vehicle.
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations.
• Close the deal.
• Provide an exceptional customer experience both before and after purchase.
• Drive loyalty by following up to ensure customer satisfaction.
• Help transition customers to the Service department to support their ownership experience.

Benefits

• Competitive compensation
• 401k matching
• Healthy work-life balance
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees