Service & Logistics Territory Manager

Cisco•Research Triangle Park, NC

2d•$111,100 - $147,500

About The Position

The Territory Manager (TM) is a Service & Logistics (S&L) point of contact for a defined territory and/or customer group. The TM acts as a trusted advisor to peer groups in S&L and supports partners including Customer Experience (CX), Sales, Renewals, Customer Assurance, and the Technical Assistance Center (TAC). The role focuses on relationship management, service capabilities, and service optimization. It includes advising partners on supply chain inquiries, supporting deal and renewal readiness, mitigating delivery risks, coordinating resources to resolve executive-critical issues, developing and delivering supply chain education, optimizing existing services through partner engagement, and collaborating on tool improvements that support partner-facing supply chain data.

Requirements

6+ years of experience working in a matrixed global supply chain, with a focus on service and logistics.
5+ years of experience identifying problem areas and creating solutions that benefit customer satisfaction.
5+ years of experience in project management or program management.
3+ years of experience utilizing data analysis and forecasting tools to inform business decisions.
2+ years of experience managing and resolving customer escalations.

Nice To Haves

Master's degree or professional certification in Project Management (e.g., PMP) or Supply Chain Management.
5+ years of experience in territory management and acting as an advisor to internal and external partners.
Experience implementing process improvement strategies within a supply chain or logistics environment.
Experience aligning operational goals with broader business objectives through strategic planning.
Experience collaborating with cross-functional teams such as Customer Experience (CX), Sales, and Technical Assistance Center (TAC).

Responsibilities

Act as a trusted advisor to S&L partners on service supply chain inquiries.
Apply deep knowledge of industry and geopolitical impacts to the Cisco supply chain.
Support partners through deal and renewal readiness.
Facilitate deal delivery readiness to mitigate risk for Cisco and Services & Logistics.
Coordinate supply chain resources to support executive-critical issues and achieve agreeable outcomes.
Collaborate on building supply chain educational materials for partners and deliver them through scalable means, including self-service.
Engage partners at appropriate points in the sales and renewal lifecycle to optimize existing services and positively impact SOTP.
Collaborate on tool improvements that support supply chain data required for partner engagements.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Potential grants of Cisco restricted stock units, subject to continued employment and vesting periods
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
Four paid personal wellness days
Paid vacation or flexible vacation time off, depending on exempt status
80 hours of sick time off, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for eligible non-sales employees
Performance-based incentive pay for employees on sales plans