Service Line Operations Manager

Intermountain Health • Dayton, OH

3d • $44 - $68 • Onsite

About The Position

The Service Line Operations Manager leads and directs daily oversight of projects/teams under the direction of the Service Line Leadership. This leader deploys regional strategic initiatives into operations that require close integration across multiple functional and divisional areas within the organization. This leader is responsible for overseeing, planning, executing, and closing out service line initiatives and projects according to defined goals, objectives, scope, schedules, and budgets. This leader collaborates with process owners (such as a Clinical Program or Market Operations Director), leaders and executive sponsors to support successful realization of local and service line strategic initiatives.

Requirements

• Proven experience in a progressive healthcare related leadership role leading teams at various sites
• Experience developing and implementing service line strategies
• Demonstrated strong analytical and reporting skills
• Experience managing large programs and projects
• Demonstrated advanced skills in word processing, spreadsheet, presentation, database management and project management tools, e.g.: MS Office Suite.
• Experience leading change-management, including best practices and methodologies
• Experience influencing and collaborating with other leaders without direct authority
• Clinical experience and, project management experience is needed

Nice To Haves

• Masters Degree is preferred for this position
• Masters in business, healthcare management, or healthcare related discipline. Degree must be obtained through an accredited institution. Education is verified.

Responsibilities

• Supports development and successful execution of multi-year Service Line strategy for operational, clinical and financial metrics.
• Supports markets in achieving financial metrics through evaluating and achieving key operational best practices; supports market leaders in maintaining financial literacy relative to the service line industry trends; understands and adheres to all financial policies and procedures.
• Supports market leaders to engage providers in development and adoption of best practices, clinic design, and productivity models, that support healthy practices while maintaining engagement.
• Partners with market leadership to support key initiatives of project implementation.
• Understands clinical policies and procedures, service line patient care delivery standards and ensures patient care is delivered in accordance with these delivery systems.
• Supports markets in tracking key indicators of performance by obtaining data and developing standardized reports.
• Supports market and practice leaders in deploying operational standards (e.g. expected productivity, shifts, panel size, etc.).
• Develops & executes action plans to achieve physician, APP, and caregiver engagement within Service Line.

Benefits

• generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level