Service Line Director - Surgery & Anesthesia

Synergy Management Services•New York, NY

2d•Remote

About The Position

The Service Line Director (SLD) works to ensure that all services are delivered and executed. The SLD, in conjunction with the VP Program Operations, is responsible for the implementation of programs, day-to-day management, and retention of new and established programs at SHP. The SLD establishes effective strategies for program implementation, integration, and process optimization with the goal of increasing service line growth, efficiency, and physician and patient experience. SLD works across organizational teams to ensure partner satisfaction and quality. The SLD is responsible for the management of contracts and the day-to-day cost management of programs. This position may provide an opportunity for growth in the organization.

Requirements

Bachelor’s degree or equivalent experience.
Professional experience working with hospital administration and medical providers
Possesses strong analytical, people management, and problem-solving skills
Establishes policies and procedures about service line quality
Has excellent written and oral communication skills and is committed to outstanding customer service
Has the ability to organize and identify systems and process opportunities to help achieve goals and objectives
Participates as a team member, fostering collaborative decision-making among committees, teams, or workgroups

Nice To Haves

Program operations experience preferred.

Responsibilities

Serves as the primary contact for all hospital partners and SHP-employed clinicians
Develops and maintains positive and collaborative relationships with hospital administration, middle management, community physicians, and others to drive optimization of programs
Leads cross-functional activities internally to support team objectives and goals
Oversees support to physician offices regarding SHP programs operations, to include start-up of clinic environments in identified programs
Partners with medical leadership in a systematic approach to identify improvement opportunities, root cause analysis, recommending solutions, and implementing process improvements
Prepare, deliver, and facilitate both client and internal business presentations in meetings on a monthly or quarterly basis, including the delivery of data analytics
Monitor and modify all aspects of program contract delivery and revisions
Manages P&L’s, operational day- to- day cost management, and budgeting in collaboration with finance
Works with SHP executive and medical leadership team to ensure quality, recruitment, and retention of partners
Monitors and tracks partner and hospital satisfaction of all programs and establishes improvement plans as needed
Oversight of any office personnel related to billing/clinic programs
Participate in meetings such as, and not limited to, surgeon meetings, quality meetings, trauma meetings, etc.
Maintains strict patient, provider, and employee confidentiality in compliance with all federal, state, and hospital laws and guidelines for release of information