Director of Neuroscience Service Line

McLaren Health Care•Flint, MI

About The Position

Manages the neuroscience services at McLaren Health Care including the neuro clinics, stroke program and other neuroscience services. Has operational oversight for all neuroscience services including financial management, personnel management and coordinating the schedules of the physicians and mid-levels working in the McLaren Health Care neuroscience service. Oversees the operations of the McLaren Tele-stroke network working closely with stroke coordinators across the System to ensure that care protocols and workflow processes are adhered to. Is responsible for monitoring and monthly reporting of quantitative and qualitative outcomes. Timely, addresses performance improvement opportunities for the tele-stroke network. Works closely with the Corporate Vice President of Service Lines to implement and promote the strategic initiatives for the neuroscience service line. Ensures that regulatory requirements, care standards, policies and protocols are communicated across the tele-stroke network and integrated into practice. Collaborates with other members of the healthcare team to plan, implement and monitor clinical activities within assigned areas of responsibility. Monitors activities for and ensures compliance with laws and government regulations.

Requirements

Bachelor’s degree in Health Care Administration, Business Administration or related field.
Masters degree or must complete Master’s Degree in Health Care Administration, Business Administration or related field within 18 months of starting position.
Minimum of seven (7) years of progressive leadership experience in hospital, health system, or healthcare consulting environments, with a strong focus on neuroscience services.

Nice To Haves

Executive-level experience leading integrated neuroscience service lines across multi-hospital systems.
Experience working in a dyad leadership model with physician executives.
Demonstrated success in system integration, service-line growth, and physician alignment.

Responsibilities

Assures quality and appropriateness of care in assigned service areas.
Communicates approved performance improvement initiatives, goals and trended report findings.
Uses processes and metrics to measure/manage protocol compliance.
Promotes multidisciplinary collaboration on patient care and related issues.
Conducts regularly scheduled meetings with clinical leads across the network to review outcomes, introduce new technology and process, and discuss process success and failures.
Provides leadership into development and revision of staff education and competency requirements for employees and physicians of the tele-stroke network to meet Joint Commission’s Primary and Comprehensive standards.
Promotes positive customer relations with physicians, patients, families, visitors and employees.
Follows up on complaints and reports and provides feedback to impacted parties.
Monitors level of patient, staff and physician satisfaction via administrative review of surveys, conducting interviews and formal/informal rounds.
At McLaren Flint and Macomb in conformance with established Human Resource policies, interviews, selects, evaluates, counsels, disciplines and with approval, terminates subordinate personnel.
Reviews recruitment and retention data to identify trends in performance and develops corrective action plans as required.
Participates in recruitment activities as requested.
In collaboration with other healthcare team members, participates in review and revision of policies, procedures and standards related to assigned service area.
Ensures compliance with all internal and external regulatory agency requirements.
Assists and mentors McLaren subsidiaries to achieve positive results on their Joint Commission primary and comprehensive surveys.
Ensures that each of the subsidiaries adhere to the Joint Commission standards governing the care of stroke patients.
Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.