Service Line Director, Spine Center - Ambulatory Administration - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Medicine of USC•Los Angeles, CA

4d•Onsite

About The Position

The Service Line Director is responsible for the administration and oversight of the service line and site operational budget, program development/management, program planning, and human and material resources allocation. This role ensures the development and implementation of patient care standards across the service line, guaranteeing consistency and compliance with policies, procedures, and professional practice standards for efficient and cost-effective patient care. The Director will oversee services provided across various practice sites, including the HSC campus and community offices. Key responsibilities include analyzing data to drive access and growth, reduce costs, and create efficiencies; engaging in process improvement, program and system implementation, and facility projects to meet Keck Medicine of USC goals. The role also involves providing feedback and solutions for Press Ganey and CGCAPS scores, operationalizing practice growth and new service opportunities through resource allocation and financial management, supporting the leadership team, and guiding managers and directors. The Service Line Director fosters a collaborative environment and communicates regularly with leadership, department administrators, division chiefs, and Department Chairs.

Requirements

Bachelor's degree
5 years Operational experience in a healthcare facility, preferably in an outpatient setting.
Proficient in MS Office, Outlook, and HRMS System.
Proficient verbal and written communication skills.
Capable of communicating with all levels of employees - administrative to staff.
Critical thinking skills.
Able to function independently and as a member of a team.
Excellent analytical, problem-solving, planning, and evaluation skills.
Fire Life Safety Training (LA City) - If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master's degree
Degree in related field in progress or completed.
3 years Spine Service Line: 3-5 years of spine outpatient experience
Otolaryngology Head and Neck (OHN) Service Line: 3-5 years of OHN outpatient experience
Neurosciences Service Line: 3-5 years of Neurosciences outpatient experience
GI/Liver Service Line: 3-5 years of GI/Liver outpatient experience
Ophthalmology Service Line: 3-5 years of Ophthalmology outpatient experience

Responsibilities

Administer and oversee service line and site operational budget, development/management, program planning, and human and material resources allocation.
Ensure the development and implementation of patient care standards across the service line for consistency and compliance with policies, procedures, and professional practice standards.
Oversee services provided in the service line with practices located at various sites, including the HSC campus and community offices.
Analyze data and information to increase access and growth, reduce costs, and create efficiencies within each department.
Engage in process improvement, program and system implementation, and facility projects to support and meet Keck Medicine of USC goals and objectives.
Ensure timely feedback and suggest solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients.
Operationalize the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management.
Support the leadership team, offer guidance to managers and directors under supervision, and effectively delegate responsibilities and duties.
Achieve a collaborative working environment.
Actively participate in the leadership team and communicate regularly with leadership, applicable department administrators, division chiefs, and Department Chairs.
Participate in establishing systems within departments that support and practice shared governance management philosophy.
Participate with Ambulatory Chief Administrative Officer, CNO, Medical Director, USC Care CMO, and local management to ensure suitable treatment modality for all patients.
Ensure that policies and procedures are in place and followed for continuity of planned care.
Ensure proactive, high-quality communication with physicians, nurse practitioners, and other healthcare professionals regarding patient care.
Work directly with managers on the scheduling of appointments to ensure a steady patient flow and productive patient-physician clinic relationship.
Work with physicians and staff in assuring that physicians have adequate availability to meet requirements and internal Department standards.
Manage the practices registration services to ensure compliance with USC Care and Hospital/University policies.
Ensure that all required components are completed to ensure proper billings and collections, including complete and accurate insurance information.
Work with Managers, Supervisors, and Ambulatory leadership to coordinate clinics nursing services while assuring compliance with TJC standards where applicable, including adequate staffing plans and contingency plans.
Work with Managers, supervisors, IT, and Ambulatory leadership to assure practices are in compliance with all quality and financial metrics (e.g., MIPS) by performing periodic audits of records.
Work with the Medical Director or USC Care CMO and individual physicians to support compliance.
Facilitate room utilization and assure exam rooms are assigned and utilized appropriately.
Monitor space/resource requirements and utilization of outside resources.
Participate in the design and construction of new space, expansion, and integration projects as applicable to the service line.
Oversee the transitional process of new acquisitions and participate in due diligence meetings as appropriate.
Work with Facilities and Clinical Engineering to assure the proper functioning of all patient care equipment.
Maintain a liaison relationship between USC Care Medical Group ambulatory services and department leadership through attendance and participation at meetings and through oral and written communication.
Contribute to developing and monitoring the operational budget each year, continually analyzing variances, and using the budget as a tool to find more effective methods of care delivery.
Work with clinic directors, managers, and the finance team to formulate site-specific budgets in accordance with policies.
Review, authorize, and monitor expense reports; prepare and submit exceptions to finance teams.
Provide training on policies and procedures to the leadership team to ensure compliance with financial standards.
Understand and review payroll reports for compliance with HR laws and regulatory agency policies.
Work with direct reports to ensure patient charges and collections are submitted timely.
Ensure compliance of on-site cashiering services, including working with the finance team and ambulatory services team to ensure separation of duties for collecting payments, charge capture reconciliation, and preparing cash reports.
Promote effective communication and collaborative working relationships amongst the service line, physicians, and department.
Ensure open lines of communication amongst staff, physicians, and other departments.
Serve as a coach and mentor.
Identify and implement cross-training ideas and changes in staff design and task distribution that promote a more effective method of service delivery, ensuring care is safe, legal, and customer service-oriented.
Facilitate the training of staff and physicians and assure optimization of software platforms and digital technologies.
Work with Human Resources to ensure a workable staffing plan is in place for reporting areas to maintain good care delivery.
Select and retain qualified clinical and administrative staff to carry out service line goals in accordance with USC Care Medical Group philosophy and organizational objectives.
Ensure management staff understand basic wage and hour laws, federal, state, and local laws and regulations, and work with human resources to ensure compliance.
Provide support and training to leaders regarding union contracts.
Work with USC Care Medical Group in understanding staffing needs of the organization; responsible for all employee activity such as hiring, promotions, performance evaluations, compensation, and performance management.
Conduct regular meetings with the leadership team and participate in appropriate huddles.
Contribute to the development of customer service standards and expectations.
Assist in establishing methods for monitoring employee, patient, and physician satisfaction with services provided within the department.
Responsible for business development activities for the service line, including hospital collaborations, physician outreach, continuing medical education programs, and community outreach.
Oversee existing and potential joint ventures or partnerships within the service line.
Ensure the implementation of strategic business plans that align with the service line’s vision, strategic plans, and goals, and monitor performance.
Plan for the provision of services through the provision of appropriate levels of qualified, competent staff.
Ensure policies and procedures are in place to support the scope of services.
Ensure that each area meets standards of conduct.
Coordinate audit reviews, data collection, and reporting per organizational policy.
Oversee quality activities working directly with the lead clinical team and USC Care Chief Nursing Officer; assure timely reports and follow-up.
Display understanding of governing regulations, Title 22, and JCAHO requirements, defining and maintaining standards of practice while ensuring consistency with hospital standards.
Contribute to the development and implementation of a performance improvement program that complies with JCAHO, Title 22, and other applicable regulatory agencies.
Perform other duties as assigned.