Service Line Director of Medical Services- Full Time Days

Cape Fear Valley Health

2d•Onsite

About The Position

Responsible for leading, enhancing, directing, organizing and monitoring all medical-related activities at CFVMC to facilitate seamless patient continuum offering cost-efficient and quality services that are competitive in the marketplace. Additionally, this position is accountable for assessing, planning, developing, implementing, and executing strategies and tactics of the strategic business unit to achieve optimal financial performance, cost efficiency, business growth, quality performance, clinical superiority and market leadership. Works with a designated Medical Director(s) to provide collaborative leadership which blends clinical practice and fiscal issues/strategies. Additional physician participation related to service line development/management may be solicited via advisory committees, focus groups, personal interviews, etc.

Requirements

Bachelor of Science Degree in Nursing or relevant clinical field required
Current licensure as a Registered Nurse in North Carolina required
5 years of administrative experience in management position required
1 year of clinical management experience required
Strong leadership, creativity, high energy, strong knowledge base in service line management, organizational development, managed care strategies, strategic planning, financial analysis, research methodologies, performance improvement
Results-oriented, have excellent presentation and writing skills, keen analytical and statistical skills, project management skills, strong team development skills, ability to function in complex organization, and excellent communication skills
Proficiency in Microsoft Office (Access, Excel, Word) and Powerpoint

Nice To Haves

Master’s Degree in Health Care Administration, Business, Public Health or Nursing preferred

Responsibilities

Develop strategic plan for Medical Service Line to ensure quality of care and growth of business
Develop comprehensive, cost-efficient services to meet the needs of patients/customers
Provide leadership regarding new technologies and clinical services to enhance competitive edge
Facilitate and coordinate multidisciplinary team to execute strategies and tactics for the Medical Service Line
Serve as an active participant in committees/teams related to Medical services
Plan and execute growth and acquisition strategies (e.g. screenings, managed care contracts, etc.)
Provide leadership for strategic cost management and clinical pathway development (e.g. decrease length of stay, charges, utilization, and inventory management)
Oversee compliance with governmental rules and regulations
Analyze clinical and financial information to ensure congruency and identifies opportunities for improvement
Provide leadership for strategic cost-containment concepts
Prepare annual Medical Service Line budget to support strategic plans including capital and operational budgets, marketing, planning, communication and new services
Establish reports for monitoring Medical Service Line business indicators and provides monthly report; gross and net revenues, expenses, net income, percent of hospital’s gross and net revenues, inpatient and outpatient volumes, payer-mix, market share and patient satisfaction
Promote cost-efficient operations and competitive pricing and responds to payers’ requests for medical managed care proposals/contracts.
Develop and execute a performance improvement plan in conjunction with the Chief Nursing Officer for medical services to evaluate the patient care processes and implements performance improvement strategies
Publish periodic report of outcomes (e.g. quality, cost, LOS, case mix, productivity volumes) and present data to designated committees/teams
Actively participate in the development and monitoring of quality indicators as set forth by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Clinical Performance Improvement Committee (CPIC)
Facilitate patient throughput in collaboration with the Capacity Manager and bed meeting participants
Oversee, promote and monitor patient engagement, patient throughput and employee engagement
Develop physician-operational partnership to maintain strong clinical leadership
Promote positive physician relations, practice enhancement and physician involvement in the planning, implementation and evaluation of Medical services
Actively participate in physician recruitment and retention strategies
Collaborates and communicates with physicians to promote seamless and efficient clinical continuum with high-quality operations
Monitor Medical Director responsibilities and performance in collaboration with the Chief Medical Officer and other administrative staff
Coordinate and facilitate service line meetings to encourage participation of all physician stakeholders in the Service Line
Develop and execute marketing and promotional strategies that result in business growth and increased awareness and recognition of Medical services
Collaborate with Marketing Department and community agencies/agents to develop and implement promotional and marketing campaigns
Promotes excellence in customer service and satisfaction
Provides leadership to monitor patient satisfaction with Medical services and takes appropriate action based on results
Manage, coach and develop employees into a productive, results-oriented team with a focus upon patients/customer service
Other duties as assigned