Service Line Program Manager, Full Time, Days

Stanford Health Care Tri-Valley•Pleasanton, CA

6d•$54 - $72•Onsite

About The Position

The Service Line Program Manager will be responsible for the oversight and direction of clinical service line as assigned by Service Line Manager. The Service Line Program Manager will be accountable for the planning, implementation, evaluation, and revision of systems that support optimal care and meet the goals of the programs. The Service Line Program Manager will partner with the Service Line Medical Director(s), operational unit leaders, and other multidisciplinary team members to assure progressive and efficient service line clinical program patient care that is evidence-based practice for the patient population in all care areas within SHC Tri-Valley oversight. The Service Line Program Manager works in collaboration with the multidisciplinary team and plays an integral role in maintaining and developing program standards of care based on national standards and evidence-based practice. The Service Line Program Manager provides leadership in the planning, development, and implementation of program goals and operations, working in collaboration with other disciplines and stakeholders at the ASC, hospital, and clinician offices. The Service Line Program Manger focuses on clinical excellence, improving patient care outcomes, patient experience, efficiency, and financial performance for the assigned service lines. The Service Line Program Manager assesses, plans, implements, and evaluates delivery of clinical care for the service line population across the continuum of care. He/she provides project management and continuous improvement support to the operational unit leaders and Medical Directors by providing advanced data analytics to drive continuous initiatives as part of Stanford Ready.

Requirements

Bachelor's Degree Required
5+ years to 7 years recent clinical experience in acute care services Required
Demonstrated leadership abilities; able to work under stressful conditions
Ability to work with various interdisciplinary teams and develop strong relationships
Ability to read, write and understand English language
Proven ability to communicate with all staff across the hospital
Strong people skills
Strong customer service skills
Organized and self-driven
Understands and implements project management principles and practices
Basic financial budget knowledge
Strong understanding of safety, security, and joint commission standards as it pertains to role

Nice To Haves

Master's Degree Preferred
2+ years to 3 years recent clinical experience in service line Preferred
1+ year to 2 years of supervisory experience Preferred
Current licensure/certification for practice in acute clinical role (Registered Nurse, Registered Respiratory Therapist, Radiology Technologist, etc.) Preferred
Advanced Certification in Service Line Preferred

Responsibilities

Provides guidance and direction in accordance with the hospital's guidelines and consistent with service line clinical program goals and objectives.
Participate in annual operational plan goal setting for service lines - cost saving initiatives, quality, engagement & wellness, and patient experience.
Collaborate with the medical and clinical staff to coordinate and optimize department level performance with data-driven opportunities.
Monitor service line performance metrics for quality, volumes, financial performance, and patient experience to identify and close gaps.
Provides input in formulating patient care procedures and care pathways for patient care departments.
Continuously assesses work environment and processes to identify risks and escalates as appropriate.
Responsible for the initiation and intake of new projects, programs, or procedures to assess priority and oversee the implementation of approved initiatives.
Oversight of implementation for new operational and performance improvement projects related to the service line.
Supervision of registries, accreditation, or credentialing programs related to the service line as needed.
Collaboration with clinicians to update protocols, policies, and procedures relevant to changes in practice as required for project work.
Collaborate to development education and training materials.
Analyzes local, regional, and national market trends to support the continued refinement and evolution of service line operations.
Coordinates and facilitates cadenced service line meetings to socialize fiscal year performance, provide inpatient and outpatient operational updates, escalate barriers or challenges, align marketing campaign efforts, and discuss other topics relevant to providers and the care team.
Attends meetings and serves on department, hospital, and service line committees as assigned, reports out data and updates, as necessary.
Facilitate seamless continuum of care and collaboration between outpatient clinic and inpatient teams.
Function as a resource for clinical staff and leadership.
Collaborates with marketing teams to communicate pertinent service line initiatives and achievements to relevant members of the organization, as well as recommend external targeted marketing campaigns.
Employee must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford Healthcare Tri-Valley patient-experience and represents a framework for patient-centered interactions.

Benefits

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families.
Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other.
C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions.
Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment.
Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.
People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply.
Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $53.57 - $72.11 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
This pay scale is not a promise of a particular wage.
Few great things are ever truly done alone.
Performing at the highest level and achieving your best requires support and a team of dedicated people focused on doing amazing things every day.
If that sounds like the environment you’ve been looking for, then we’ve got a place for you.
Stanford Health Care - Tri-Valley is seeking outstanding allied health, business, and nursing professionals to join our world-class team.
Supported by a devoted staff and a progressive culture, we offer the freedom, opportunity, and respect your talent deserves.
Not every job offers this; but here, we don’t know how to work any other way.
We invite you to join our team!
If you are currently employed at Stanford Health Care - Tri-Valley, please click here to apply for transfer and promotion opportunities.