Service Leadperson Shop - Heavy Equipment

Ring Power Corporation•St. Augustine, FL

2d•Onsite

About The Position

The primary function of the Service Leadperson Shop is to work as the immediate Supervisor in assigning and supervising technicians. The Service Leadperson is to set the best possible standards in all duties given him by the Foreman and to help the Foreman in all training, testing and evaluations. The Service Leadperson is to be the working leader of personnel in assigned work area. Responsible for scheduling, supervising and developing shop technicians. Ensuring Technicians are aware of Safety requirements know their job assignments prior to shift start. Review service reports for accuracy at completion of the job. Establish procedures for troubleshooting and diagnosing. Ensure repair processes are followed at all times and all safe work practices are adhered to. Assist Shop Technicians in the proper diagnosis of difficult problems. Schedule and conduct bi-monthly Toolbox Safety Meetings on relevant topics, copy of attendants list documented and saved. Effectively coordinate service work flow job assignments to shop technicians. Maintain a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop. Communicate effectively with all Technicians. Foreman or supervisor is immediately notified of additional repairs deemed necessary, but not included in the estimate and/or work order. Ensure all open work orders are reviewed daily to assure no work order is open more than three days without just reason. Performs other duties as assigned.

Requirements

High School diploma or GED
3-4 years of experience
Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
Completed all required training curriculum to be designated a Service Leadperson.
Moderate level capability in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Nice To Haves

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Job requirements frequently change requiring re-training once or more per year.
Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions.
Job requires creativity as part of carrying out daily activities. New approaches are encouraged.
Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.
Regular exposure to stress (20-80% of the time).
Job frequently involves changes in priorities, complexity and/or quantity of work.
Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends.
A person's performance in this job has significant immediate impact on expense, efficiencies or achievement of overall department and company objectives.
Job involves a first level leader, responsible for team members only - no subordinate Supervisors / Managers).

Responsibilities

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
Works as the immediate Supervisor in assigning and supervising technicians.
Sets the best possible standards in all duties given by the Foreman and helps the Foreman in all training, testing and evaluations.
Is the working leader of personnel in assigned work area.
Schedules, supervises and develops shop technicians.
Ensures Technicians are aware of Safety requirements and know their job assignments prior to shift start.
Reviews service reports for accuracy at completion of the job.
Establishes procedures for troubleshooting and diagnosing.
Ensures repair processes are followed at all times and all safe work practices are adhered to.
Assists Shop Technicians in the proper diagnosis of difficult problems.
Schedules and conducts bi-monthly Toolbox Safety Meetings on relevant topics, with a copy of the attendants list documented and saved.
Effectively coordinates service work flow job assignments to shop technicians.
Maintains a high level of quality for all repairs on machines and components to ensure no faulty work leaves shop.
Communicates effectively with all Technicians.
Immediately notifies Foreman or supervisor of additional repairs deemed necessary, but not included in the estimate and/or work order.
Ensures all open work orders are reviewed daily to assure no work order is open more than three days without just reason.
Performs other duties as assigned.