Service Leader Level 1 - Worcester

Community Integrated Care•Worcester, MA

1d•Onsite

About The Position

Community Integrated Care is seeking a dedicated and compassionate health and social care professional for a Service Leader role in Worcester. This role involves managing a team of Advanced Support Workers across a new block of bungalows for seven people and several new single-person tenancies. The aim is to help people live their best lives possible by driving performance, promoting reflective practice, setting service direction, fostering a positive culture, and ensuring effective resourcing. The individuals supported will have diverse needs including autism, complex learning disabilities, mental health issues, forensic backgrounds, or a risk of offending, and may exhibit challenging or risky behaviors. The Service Leader will need extensive experience supporting individuals with complex needs, particularly in understanding deliberate self-harm and risk management. A background in trauma/psychologically informed care and/or an awareness of attachment theory is preferable. Experience with implementing Positive Behavioural Support strategies and coaching teams to reduce challenging behaviors and restrictive interventions is also desired. The ideal candidate will be calm and confident in crisis situations, support their teams through challenges, lead reflective practice and de-briefs, and engage in supervision. Experience supporting transitions from in-patient settings and working with multi-disciplinary teams and clinicians is desirable. Basic IT system proficiency is required, with training available. A professional qualification in Health and Social Care (Nurse, Social Worker, SVQ Level 3/Care Management Level 3) is necessary. The role requires sharing company values: We Include; We Deliver; We Aspire; We Respect; We Enable. Personal values sought include patience, empathy, compassion, sensitivity, a strong work ethic, reliability, honesty, determination, problem-solving skills, and resilience.

Requirements

Extensive experience supporting people with complex needs.
Understanding of deliberate self-harm and risk management.
Experience of implementing Positive Behavioural Support strategies.
Experience coaching teams to reduce behaviours that challenge and the use of restrictive interventions.
Calm and confident in times of crisis.
Ability to support teams through challenging circumstances.
Ability to lead reflective practice and de-briefs.
Willingness to engage in supervision and take feedback.
Comfortable using basic IT systems.
Professional qualification in Health and Social Care (e.g., Nurse, Social Worker, SVQ Level 3 / Care Management Level 3).
Patience.
Empathy, compassion and sensitivity to others.
A strong work ethic.
Reliability.
Honesty.
Determination.
A problem solver.
Resilience.

Nice To Haves

Background in trauma/psychologically informed care.
Awareness of attachment theory.
Experience supporting people to transition from in-patient settings.
Experience working closely with multi-disciplinary teams and clinicians.

Responsibilities

Managing a team of Advanced Support Workers.
Leading an engaged and motivated team to change lives and deliver person-centred outcomes.
Driving performance within services.
Promoting reflective practice.
Setting the direction within services.
Promoting a positive and passionate culture.
Ensuring services are effectively resourced.
Supporting individuals with autism, complex learning disabilities, mental health needs, forensic backgrounds, or a risk of offending.
Managing individuals who may present with varying levels of behaviours that challenge and in some cases risky behaviours.
Understanding deliberate self-harm and risk management.
Implementing Positive Behavioural Support strategies.
Coaching teams to reduce behaviours that challenge and the use of restrictive interventions.
Being calm and confident in times of crisis, supporting teams through challenging circumstances.
Leading reflective practice and de-briefs with teams.
Engaging in supervision and taking feedback.
Supporting people to transition from in-patient settings.
Working closely with multi-disciplinary teams and clinicians.
Using basic IT systems required for the role.

Benefits

Salary from £30,920.00 per year
Work doing the things you enjoy
Work for a multi award-winning Charity that invests all its profits back into the people we support, our workforce and our local communities
Managed by supportive senior leader
Pension Scheme
Flexible Working Hours & Shift patterns
We will pay for your DBS / PVG
Shopping Discounts Scheme
Ongoing continued professional development and progression opportunities
Recommend a Friend Bonus scheme
Financial Hardship Fund
Investment in your wellbeing