Hammonds Factory Store Service Lead

Lolli & Pops • Quinte West, ON

6d • $17 - $17 • Onsite

About The Position

Hammond’s Candies is seeking a Service Lead to drive store-level financial and operational results. This role involves leading a team to focus on guest engagement, product knowledge, and sales. The Service Lead will also support the Store Manager with operational tasks, maintain store standards, and act as a brand ambassador.

Requirements

• Exceptional interpersonal skills and a genuine enjoyment of working with people.
• A passion for quality, organization, and attention to detail.
• A bias toward action and a willingness to roll up your sleeves.
• Ability to lift and move medium to large items (up to 75 lbs using proper safety techniques).
• A desire to learn, grow, and be coached.
• Strong problem-solving skills.
• Ability to multitask and prioritize throughout the day.
• A positive attitude and enthusiasm for creating great guest experiences.
• Flexible availability, including weekends, holidays, and peak business times.
• Must be able to lift up to 25 pounds.

Responsibilities

• Monitor key performance indicators (KPIs) and take action to achieve store goals.
• Keep the team focused on guest engagement, storytelling, sampling, and sharing product knowledge rooted in Hammond’s history and craftsmanship.
• Maximize overall team performance through coaching, selling skills development, and leading by example.
• Assist in training, developing, and motivating team members.
• Support the Store Manager with paperwork, ordering, and inventory management.
• Maintain visual standards, merchandising excellence, and overall store cleanliness.
• Ensure all policies, procedures, and operational standards are consistently and effectively followed.
• Serve as a brand ambassador for Hammond’s Candies inside and outside of the Factory Store.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed