Service Lead

Meijer•New Albany, IN

1d•Onsite

About The Position

As a family company, Meijer serves people and communities, offering career and community opportunities centered around leadership, personal growth, and development. The Service Lead provides direction related to operations, processes, and conditions within their area. This role involves planning, guiding, and empowering team members in the day-to-day operation of the department, while modeling exceptional customer experience. The Service Lead is expected to help achieve department goals and influence peers to create a winning strategy. The company is a multi-billion dollar retailer with over 70,000 employees across six states in the Midwest, committed to fostering a diverse and inclusive workplace and treating all persons with dignity and respect.

Requirements

Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
Initiates interactions with customers and peers.
Excellent verbal and written communication.
Creative thinking skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend and twist while handling product.
Experience executing plans.
Positive influence to create a strong team environment.
A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience preferred

Responsibilities

Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
Communicating with team members and assigning daily work tasks.
Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operating a register and cash handling when needed.
Operating powered equipment, where applicable.
Participating in period end inventories, where applicable, to help achieve goals.
May be required to act in Lead capacity in other departments throughout the store