Lead Service

Meijer • Bradley, IL

11h • Onsite

About The Position

As a family company, Meijer serves people and communities, offering career and community opportunities focused on leadership, personal growth, and development. This Lead Service role provides direction related to operations, processes, and conditions within their area. The position involves planning, guiding, and empowering team members in the day-to-day operation of the department, while modeling exceptional customer experience. The Lead Service is expected to help achieve department goals and influence peers to create a winning strategy. This role is crucial for ensuring an exceptional shopping experience for customers, maintaining Meijer standards, and supporting team member development and compliance with company policies and food safety regulations.

Requirements

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence to create repeat business.
• Ability to lift, carry, push, pull, bend and twist while handling product.
• Experience executing plans.
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

• Retail or other customer service experience preferred

Responsibilities

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store

Benefits

• Weekly pay
• Team member discount
• 401(k) with company contributions
• Paid parental leave
• Paid education assistance
• Development programs for advancement and career growth
• Medical/dental/vision
• Comprehensive benefits package that includes medical, dental, vision, life insurance, a 401(k) plan with employer match, disability leave, and paid time off (PTO).
• Childcare subsidy
• Free education
• Programs designed to support your personal and professional development
• Work-life balance
• Long-term health and financial security
• Continuous professional development

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees