Service Lead

Sunstate Equipment Co., LLC

6h•Onsite

About The Position

The Service Lead's daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. This role involves prioritizing and assigning repairs of all "downed" equipment to quickly return it to service within company guidelines. Approximately 75% of the time, the position performs regular preventative maintenance and major repairs. The Service Lead is also responsible for ensuring mechanics complete documentation properly and on time, monitoring part orders and expenses, and providing safety, process, and technical performance and training. Frequent feedback on shop activities and individual performance is to be provided to service leadership.

Requirements

Consistently adhere to safety policies, procedures, and guidelines
Possess mechanical knowledge of construction equipment
Ability to demonstrate basic computer and typing skills
Ability to grasp and apply new information quickly
Ability to focus on details and complete tasks with accuracy
Ability to read, write, and speak English
Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment
Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance
Minimum age of 21 years required to drive Company vehicles
Requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes

Nice To Haves

Bilingual is a plus

Responsibilities

Collaborate to establish daily work priorities of shop and yard employees
Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions
Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager
Ensure adequate availability of essential shop supplies for seamless operations
Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.
Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment
Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks
Provide instruction in welding techniques including electric arc 'stick', gas welding and brazing
Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent”
Ensure upkeep of all decals, safety warnings and company ID stickers
Maintain accurate records documenting equipment maintenance and repair, including field service paperwork
Utilize part books and requisition forms to accurately order parts as needed
Maintain and ensure a safe working environment
Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday
May assist with general yard person duties including customer assistance
May assist with the washing and staging of equipment
May deliver or pick-up equipment to or from job sites as needed
Promptly report safety incidents/violations to Branch and/or Service Manager
Assist in training new mechanics
Maintain company vehicles in accordance with established standards
May perform other duties as assigned