Service Lead-Foreman

Premier Equipment • Listowel, ON

11d • $34 - $43 • Onsite

About The Position

Premier Equipment is seeking a Service Lead-Foreman to oversee the daily operations of the service department. This role involves ensuring accurate work order processing, efficient job assignment, and exceeding customer expectations. The Service Lead-Foreman will support the Service Manager in maximizing team productivity, managing budgets, and maintaining high customer satisfaction. This position is ideal for an organized, technically knowledgeable individual passionate about leading a service team in a dynamic environment.

Requirements

• 3+ years' experience as a John Deere Licensed Service Technician.
• Self-Motivated and strong organizational skills are required.
• Ability to lead a team through change.
• Excellent written and verbal communication skills, with individuals and in group settings.
• Ability to use standard desktop load applications such as Microsoft Office and John Deere programs.
• Participation in rotating weekends, Saturday rotation, and on-call program will be required.
• Strong time management skills, ability to self-manage, demonstrate leadership, and coach team members effectively.
• Willingness to attend training as required
• High School Diploma or equivalent experience required.

Nice To Haves

• Familiarity with John Deere and competitive products is highly preferred.
• General understanding of mechanical/technical terms is preferred.
• Familiarity with John Deere and competitive agricultural equipment is an asset.
• General understanding of mechanical and technical terms preferred.
• Proficient with standard desktop applications such as Microsoft Office and internet functions.
• Ability to organize, lead, and manage a team effectively.
• Prior experience in a service leadership or supervisory role within agriculture or equipment service.

Responsibilities

• Plan, assign, and organize the day-to-day workload within the service department to exceed work in progress goals.
• Coach and lead a team of service technicians.
• Prepare and present quotes to customers for repairs.
• Provide technical support and problem resolution for technicians and all internal and external customers, building strong relationships that lead to repeat business.
• Direct and assist in the diagnosis of machine problems with technicians and apprentices.
• Assist the Service Manager with technician recruitment and provide performance feedback for service technicians and staff.
• Ensure all assigned work is completed in a timely manner to exceed business and customer expectations.
• Ensure all service Warranty and Product Improvement Programs are completed and submitted within the required timeframe to maximize credit.
• Assist the Service Manager in controlling lost time to meet corporate goals and all aspects of the Service Department.
• Work effectively as a team to solve customer issues and deliver best-in-class service.
• Ensure the team performs in a manner that achieves business goals and metrics.

Benefits

• Comprehensive Health & Dental Coverage (includes vision and paramedical services)
• Company-Matched RRSP
• Annual Profit Sharing
• Boot & Tool Allowance
• Apprenticeship Scholarships
• Employee Assistance Program (EAP)
• Company Vehicle (for qualifying positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED