Service Lane Manager
About The Position
We are looking to strengthen fixed operations leadership in our El Paso / Las Cruces market. This is a great opportunity for a proven Service Advisor, Lane Manager, Assistant Service Manager, or experienced fixed-ops professional who understands the service drive and may be ready for the next step in their career. The right person has already proven they can succeed with customers, technicians, repair order flow, follow-up, CSI, and daily execution. Now we are looking for someone who is ready to grow into a larger leadership role. This role is designed for someone who has mastered the advisor role and is ready to move toward management. We are looking for someone who can help lead the service lane, support current service manager, advisors, and technicians, improve daily process, and grow into greater responsibility. Our company believes in developing people. The right candidate will have the opportunity to learn department leadership, production management, customer experience, employee accountability, and fixed operations strategy.
Requirements
- Proven Service Advisor ready for more responsibility
- Lane Manager or Assistant Service Manager looking for a bigger opportunity
- Strong advisor who naturally helps train, steady, or lead the people around you
- Able to earn respect from advisors, technicians, customers, and managers
- Organized, professional, and steady under pressure
- Strong with communication, follow-up, and customer confidence
- Able to hold standards without damaging relationships
- Comfortable with accountability, numbers, CSI, production, and daily execution
- Interested in growing into service management or fixed operations leadership
- Understands the pressure of the service drive, the importance of technician time, the value of customer-pay work, the reality of warranty, and the need to protect customer satisfaction while still producing results.
Responsibilities
- Helping lead the daily flow of the service drive
- Supporting advisors, technicians, and management with clear communication
- Monitoring repair order flow, dispatch, production, and customer wait times
- Helping ensure technician time is consistently and properly sold
- Assisting with customer concerns and escalations
- Reinforcing process, standards, and accountability
- Helping protect customer satisfaction scores
- Supporting warranty, internal, and customer-pay processes
- Coaching and developing service employees
- Helping create a professional, positive, and productive department culture
- Working with store and fixed-operations leadership to improve the department
Benefits
- Medical
- Dental
- Paid vacation
- 401k retirement option
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
