Service Lane Manager – Toyota | Advisor Leadership | High Volume | $100K–$150K+
About The Position
High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking an experienced Service Lane Manager to lead service advisors, drive process efficiency, improve profitability, and deliver a strong customer experience. We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive. Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins. The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards. This role ensures: Vehicles move through the service lane and shop efficiently Customers’ time in the dealership is respected Advisors consistently present recommended services professionally and confidently Gross profit, RO efficiency, and sales performance meet expectations This position requires a calm, confident leader who can coach, train, and support advisors while maintaining high standards — without arrogance or pressure tactics.
Requirements
- Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
- Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per RO)
- Ability to coach advisors to sell with confidence and integrity
- Strong organizational and communication skills
- Calm, professional leadership style
- Ambitious, growth-minded, and process-driven
Responsibilities
- Lead, coach, and develop Service Advisors
- Hold advisors accountable to sales performance, GP, and process compliance
- Ensure consistent presentation of factory-recommended maintenance and repairs
- Monitor individual and team performance metrics
- Ensure vehicles move through the service lane and shop in a timely manner
- Coordinate with shop leadership to manage workflow and reduce bottlenecks
- Maximize RO efficiency while maintaining quality and customer satisfaction
- Support advisors in overcoming customer objections professionally
- Assist with difficult customer situations when needed
- Ensure recommendations are presented as value-based and educational, not aggressive
- Monitor and improve gross profit performance
- Drive consistent maintenance and repair sales through proper process
- Review RO trends, averages, and opportunities for improvement
- proper use of digital write-up, inspections, and communication tools
- Maintain consistency in a fully digital, paperless service environment
Benefits
- Competitive compensation package: approximately $100,000–$150,000+ annually, based on experience and performance
- Performance-based incentives tied to service department results
- Stable, full-time leadership role
- Ongoing training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
