High Volume Service Advisor

Twin Falls Subaru•Twin Falls, ID

About The Position

Our guests expect (and deserve) the absolute BEST experience when bringing their vehicle in for service. That is where you come in. Do you: Have a willingness to accept challenges that come along with being front line members of our Service team? Strive to continually improve your skill-set and knowledge, for the benefit of our guests, team and of course, yourself? Have a knack for being patient with guests who may be just finding out about extensive repairs to their car, how they will work through it? Enjoy assisting a high volume of guests each day (walk in and with appointments), to provide them with the absolute best service possible? Our team has a need for the right advisor to join our team. Is that you? Twin Falls Subaru has been the Magic Valley's #1 Volume Automotive Retailer for the past few years. With that many vehicles hitting the road, in addition to existing vehicles & new residents to the Magic Valley area & beyond - we have an opening for a professional, well spoken Service Consultant to provide 5-star service to all of the guests that give us the opportunity to assist them with their repair & maintenance needs. We are assisting people with repairs that they may not be expecting, or mentally prepared for the expense that just popped into their world. With Honesty, Empathy, Appreciation, Respect and Trust, we must serve our guests in the most professional manner. Our mission is to be so effective we are able to be helpful to others. In order to do that, we will not treat them as just a number, or take for granted the trust they have put in our team to get their Subaru (or other make vehicle) back on the road as quick, efficient, and affordably as possible.

Requirements

Organized and friendly personality
Time management skills
Fantastic communication skills with your customers
Adhere to and live by the Values and Brand Promises of Twin Falls Subaru
Professional, well-groomed personal appearance.
Clean driving record
Willing to submit to a pre-employment background check & drug screen
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Responsibilities

Oversee flow of our Service Lane.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure that the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently