Service Advisor / Service Writer – Toyota | Digital Service Drive | High Volume | $75K–$130K+

East Coast Toyota • Carlstadt, NJ

10d • $75,000 - $130,000

About The Position

We are a family-owned Toyota dealership with a busy, well-run service department handling approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive. Our advisors work closely with factory-trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value-based service recommendations. We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory-recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks. Success in this role comes from understanding the product, communicating value and benefits, and building long-term customer relationships.

Requirements

• Prior Service Advisor experience (Toyota or dealership experience preferred)
• Strong communication and customer engagement skills
• Ability to confidently present recommendations and explain value
• Comfortable working in a high-volume environment
• Technically savvy and comfortable with digital tools and tablets
• Ambitious, coachable, and willing to learn and improve
• Comfort with technology is required.

Nice To Haves

• Toyota or dealership experience preferred

Responsibilities

• Greet customers and manage the service write-up process
• Clearly explain diagnostic findings from factory-trained technicians
• Present recommended repairs and maintenance based on Toyota factory guidelines
• Communicate value and benefits, not just price
• Utilize a fully digital, paperless, and touchless service system
• Maintain proactive communication with customers throughout the repair process
• Collaborate with technicians to ensure accuracy and efficient workflow
• Build trust, repeat business, and long-term customer relationships

Benefits

• Paid training
• Ongoing development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed