Service Key Account Manager

SMA America•Rocklin, CA

11h•Hybrid

About The Position

We are seeking a Service Key Account Manager to serve as the primary relationship owner and service liaison for SMA America's largest and most strategic utility-scale partners. This role is responsible for managing operations across all levels of the customer organization, from entry-level field teams to C-suite leadership, ensuring seamless coordination of service activities, proactive performance monitoring, and a consistently exceptional customer experience. The Service Key Account Manager serves as a critical connector between the customer and SMA's internal teams, driving accountability, alignment, and long-term partnership success. This position is a backfill for an existing role within the Utility Service and Customer Service department and reports directly to the Director of Service Key Account Management. The role follows a hybrid work model for candidates local to Roseville, CA, and a fully remote work model for candidates outside the area. Local is defined as within 45 miles of our office located at 3925 Atherton Rd, Rocklin, CA 95765.

Requirements

Bachelor's degree in engineering, business, or a related field is preferred; equivalent experience will be considered
Minimum of 5 years of experience in utility-scale solar or a related energy industry
Proven track record managing key customer accounts in a service or technical capacity
Strong background in electrical engineering systems including AC and DC theory and electromagnetism
Proficiency with Microsoft Office Suite, Salesforce, SAP, Monday.com, Power BI, and SharePoint
Strong written and verbal communication skills in English
Excellent presentation, negotiation, and organizational skills
Valid driver's license and acceptable driving record required
Ability to travel domestically up to 25%

Nice To Haves

Bilingual proficiency in Spanish or German is strongly preferred
Experience with data analysis and analytics in a service or account management context
Knowledge of National Electric Code and solar or alternative energy markets
Experience working with C-suite and senior leadership stakeholders
Familiarity with SCADA or monitoring platforms used in utility-scale environments

Responsibilities

Manage comprehensive service activities for one or more of SMA America's top strategic customers across all organizational levels
Develop a thorough understanding of each customer's service strategy, priorities, and organizational structure
Establish and foster key account partnerships built on trust, transparency, and long-term cooperation
Maintain excellent customer service across all interactions including meetings, calls, emails, and on-site visits
Analyze data and track customer field activities to identify trends, gaps, and opportunities
Actively monitor service performance and facilitate cross-functional involvement when appropriate
Partner with engineering, purchasing, sales, project management, and senior leadership to ensure customer needs are met efficiently
Coordinate with SMA global key account managers on relevant account activities and report on key developments
Develop annual service plans aligned with the customer's service strategy
Assist in drafting the service portions of framework agreements with a focus on global consistency and regional applicability
Drive R&D resourcing focus to achieve improvements in quality and uptime based on key account requirements
Implement and continuously improve internal processes to support account performance and scalability
Other duties as assigned

Benefits

Base salary range of $105,000 to $130,000 annually, dependent on experience
Comprehensive benefits including health, dental, and vision coverage, including $0 premium options
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment

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