Service Intake Administrator (Hybrid)

Skytron•Grand Rapids, MI

9d•Hybrid

About The Position

Join a team committed to advancing patient outcomes through adaptable healthcare solutions. Skytron isn't just a place to work-it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference. As the Service Intake Administrator , you will play a key role in coordinating service workflows and ensuring effective communication between internal teams, service partners, and customers.

Requirements

Have strong administrative and documentation skills
Follow work instructions, safety guidelines, and company policies
Deliver accurate, high-quality work with minimal rework
Demonstrate responsiveness and a service-minded approach to customer needs
Balance multiple tasks effectively and meet deadlines
Communicate clearly and respectfully, both written and verbal
Work independently with minimal supervision
Bring a problem-solving mindset and collaborate effectively to find solutions
Minimum of 3 years of experience providing sales or account support to external customers
Proficiency in ERP systems (IFS preferred) and Microsoft Office suite (Word, Excel, Outlook, etc.)

Nice To Haves

3 - 5 years of experience in an office management environment, ideally combined with technical service or business-related responsibilities
Ability to understand and interpret technical details and communicate effectively with both internal and external stakeholders

Responsibilities

Prioritize, organize, and schedule incoming service requests to efficiently dispatch work to Field Service Representatives and service partners
Track and follow up on service requests, recommending on-site solutions, with appropriate approvals, to resolve distributor and customer concerns
Manage the FreshDesk ticketing system and create service orders within Skytron's service platform
Process purchase orders and contracts using Skytron's ERP and service software systems. This includes bid management, order entry and maintenance, submittal coordination, pre- and post-order manufacturing and logistics coordination, change order processing, and contract review to reduce organizational risk
Resolve contract and PO issues by working directly with customers, distributors, and internal departments
Maintain accurate customer communication, ensuring timely and professional responses to inquiries. Record and maintain detailed information regarding customer requests and services performed
Perform additional duties and responsibilities as assigned or requested