Licensing Administrator - Hybrid

Smarthomes•Eagle Mountain, UT

7d•Hybrid

About The Position

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.The Hybrid Licensing Administrator plays a crucial role in ensuring company compliance with all alarm, electrical, and related licensing requirements. This position is responsible for obtaining and managing permits and licenses for customers in required areas, as well as overseeing inspections and maintaining accurate records. This role requires a proactive approach to researching and understanding state, city, and county ordinances and involves frequent interaction with government officials, customers, and internal teams.

Requirements

Strong attention to detail and organizational skills.
Excellent research and analytical abilities.
Effective verbal and written communication skills.
Ability to manage multiple tasks and deadlines in a hybrid (remote and on-site) work environment.
Customer service experience and ability to interact professionally with government officials and internal teams.

Nice To Haves

Proficiency with online application systems and maintaining digital records is preferred.

Responsibilities

Obtain all required alarm and electrical permits for customers, ensuring compliance with state, city, and county regulations.
Coordinate and ensure completion of necessary inspections.
Research licensing and permit requirements across jurisdictions to ensure full company compliance with all ordinances.
Complete, submit, and manage applications for permits and changes to company license types, using various methods such as hand-written forms, online submissions, and list submissions.
Perform regular audits and analyses of compliance practices and maintain accurate, organized records of all permits, licenses, and related documentation.
Answer incoming phone calls and inquiries from state and local government officials, customers, and colleagues from other departments.
Attend regular one-on-one coaching and feedback sessions with supervisors and team members to support continuous improvement.
Ensure that all company licenses always remain compliant with applicable laws and regulations.