Service/Installation Technician

McCardel•Big Rapids, MI

6d•Onsite

About The Position

McCardel Culligan is seeking a Service & Installation Technician who enjoys solving problems, working with their hands, and providing outstanding customer service. This role involves installing, maintaining, and repairing residential and commercial water treatment systems. Every day presents new challenges, requiring diagnosis of issues, performance of preventative maintenance, and customer education on system operation and benefits. The position combines hands-on technical work with customer service, offering an excellent opportunity for individuals who enjoy problem-solving, independent work, and making a positive impact.

Requirements

High school diploma or equivalent.
Mechanical aptitude with strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to lift and carry up to 50 pounds and perform physical work throughout the day.
Valid driver's license with a clean driving record.
Dependable, organized, and self-motivated.
Ability to work Monday through Friday, with occasional flexibility as needed.

Nice To Haves

Experience in plumbing, HVAC, appliance repair, construction, maintenance, or a related mechanical field is preferred but not required. We provide training for the right candidate.

Responsibilities

Install, service, and repair Culligan water treatment equipment.
Perform preventative maintenance and diagnose mechanical or operational issues.
Conduct water quality testing and recommend appropriate treatment solutions when needed.
Educate customers on the operation, maintenance, and benefits of their water treatment systems.
Complete service documentation accurately using company systems.
Maintain a professional, courteous, and customer-focused attitude during every service call.
Follow company safety standards and installation procedures.
Communicate effectively with dispatch, office staff, and fellow team members.
Maintain company vehicles, tools, and equipment in a clean and organized manner.

Benefits

401(k)
401(k) matching
Dental insurance
Employee discounts
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
Competitive hourly pay is based on experience, between $19.00 - $21.00 with overtime opportunities.
Comprehensive benefits package including medical, dental, and vision insurance.
Paid holidays and paid time off.
401(k) retirement plan with company match.
Paid training and ongoing career development opportunities.
Company-provided tools and equipment (if applicable).
Supportive team environment with opportunities for advancement.