Service-Install - Hourly: Technician, Service Res I

Overhead Door • Charlotte, NC

7d • Onsite

About The Position

This role involves diagnosing and troubleshooting issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems. The technician will perform skilled repairs and routine maintenance on residential garage doors and openers to ensure safe and reliable operation. Key responsibilities include clear communication with homeowners, maintaining accurate service records, safe operation of tools, managing inventory in the company vehicle, responding to emergency service requests, and ensuring compliance with quality standards and safety guidelines.

Requirements

• Ability to diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Skilled in performing repairs and routine maintenance on residential garage doors and openers.
• Excellent communication skills to explain repair needs, product options, and service processes to homeowners.
• Ability to provide consultative product recommendations.
• Proficiency in maintaining detailed and accurate records of service and installation activities.
• Safe and efficient operation of hand and power tools.
• Ability to maintain a clean and organized work area.
• Skill in maintaining an organized inventory of parts and tools in a company vehicle.
• Willingness to respond to emergency or on-call service requests on a rotating schedule (if applicable).
• Knowledge of company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Ability to perform special assignments or tasks as assigned by a supervisor.

Responsibilities

• Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
• Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
• Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes. Provide consultative product recommendations when appropriate.
• Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
• Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
• Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
• Respond to emergency or on-call service requests on a rotating schedule (if applicable).
• Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
• Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed