Service-Install - Hourly: Technician, Service Res I

The Overhead Door•Charlotte, NC

7d•Onsite

About The Position

This position involves diagnosing and troubleshooting issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems. The technician will perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation. Key responsibilities include communicating with homeowners, providing product recommendations, maintaining accurate records, operating tools safely, managing inventory in the company vehicle, and responding to emergency service requests. All work must comply with company quality standards, manufacturer specifications, local building codes, and safety guidelines.

Requirements

A minimum of 1-2 years of experience in Garage Door Service is required.
Strong troubleshooting and mechanical skills.
Excellent problem-solving and critical-thinking ability.
Strong interpersonal and communication skills.
Ability to work independently with minimal supervision.
Knowledge of residential garage door systems, openers, and safety devices.
Valid driver’s License.
A minimum of a High School Diploma or GED is required.

Nice To Haves

Experience in Mechanical Trades preferred.

Responsibilities

Diagnose and troubleshoot issues with garage doors, openers, springs, cables, rollers, sensors, remotes, and control systems.
Perform skilled repairs and routine maintenance on residential garage doors, openers, and associated hardware to ensure safe and reliable operation.
Communicate clearly and professionally with homeowners to explain repair needs, product options, and service processes.
Provide consultative product recommendations when appropriate.
Maintain detailed and accurate records of all service and installation activities, including parts used, labor performed, and completion status.
Operate hand and power tools safely and efficiently while maintaining a clean and organized work area.
Maintain an appropriate and well-organized inventory of commonly used parts and tools in the company vehicle to support efficient daily operations.
Respond to emergency or on-call service requests on a rotating schedule (if applicable).
Ensure all work complies with company quality standards, manufacturer specifications, local building codes, and safety guidelines.
Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time at their sole and complete discretion.