Service Innovation Manager
AGFA•Remote, OR
•Remote
About The Position
As a Service Innovation Manager, you lead the design, standardization, and evolution of service models that ensure our solutions can be successfully delivered, supported, and scaled in real-world environments. You drive end-to-end service design across the product lifecycle, combining service strategy, operational readiness, and cost modeling with strong delivery leadership.
Requirements
- Proven experience in service design, service management, or technical delivery leadership
- Strong project management skills, including planning, execution, and stakeholder coordination
- Solid understanding of: Service lifecycle management (e.g., ITIL), Cost modeling and service economics, Operational readiness and deployment processes
- Proven ability to work across cross-functional teams (R&D, Product Management, Services, Operations)
- Solid understanding of modern IT technologies and cloud-based architectures.
- Experience in healthcare or medical software environments
- Strong analytical thinking and decision-making capability
- Excellent communication and stakeholder management skills
Responsibilities
- Own and drive the definition of all service requirements across products, features, and programs
- Lead the design of end-to-end service delivery models, ensuring scalability, efficiency, and customer readiness
- Own and manage the service design lifecycle, from concept through validation, launch, and operational handover
- Own and drive the definition and governance of Customer Acceptance Test Plans for new features and design changes
- Provide reliable cost models and delivery estimates to support sales, quoting, and business planning
- Lead and coordinate service design initiatives and projects, including: Planning and prioritization, Resource alignment, Stakeholder management
- Ensure effective transition to operations, including validation, documentation, and knowledge transfer
- Drive standardization of service packages and deployment models across regions
- Continuously improve service efficiency, quality, and profitability, based on field feedback and performance insights
Benefits
- Competitive salary and benefit package
- Career development and growth
- Training and career development programs
- Vacation entitlement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
