Service Improvement Manager

My Choice Healthcare Limited

32d•$55,000•Remote

About The Position

My Choice Healthcare is recruiting for pivotal roles to lead and deliver an exciting transformation within their new Business Development & Service Improvement Team. The Service Improvement Manager will be key to delivering hands-on service transformation across the company's portfolio of homes. This role involves working directly with Home Managers to implement best practices, raise standards, and ensure outstanding care outcomes. The company is dedicated to driving forward positive growth, innovation, and sustainable service improvement across its services, with a key aim to place people at the heart of all that they do.

Requirements

Proven experience in care home quality improvement
Skilled in coaching, auditing and compliance
Understands CIW regulations
Passionate about person-centred care and service excellence
Holds a UK driving licence and access to own vehicle

Responsibilities

Drive a clear, actionable improvement plan in identified areas in our care homes
Evaluate, assess and deliver improvements in the targeted services, to raise quality and operational standards
Work closely with Home Managers and senior teams to develop and deliver action plans that achieve measurable outcomes and improvements
Collaborate both internally and externally to ensure best practice is shared and embedded across the homes
Deliver on effective risk management frameworks to identify, assess and mitigate risks related to compliance, standards and regulations
Promote a culture of accountability, person centred care and continuous learning
Champion best practice across the company
Responsible for audits in accordance with the Internal Quality Assurance Framework and in response to significant events, producing well evidenced report and action plans which identify good practice and improvement recommendations