Continuous Improvement Manager
About The Position
We’re looking for motivated, engaged people to help make everyone’s journeys better. Serves as a subject matter expert in Lean methodologies, supporting CI initiatives, process optimization, and capability building across Operations Transformation & Technologies (OTT) team and programs. We offer attractive opportunities to be part of this fast-paced and truly international working environment. gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force.
Requirements
- Bachelor’s degree in Business, Engineering, Operations, or related field.
- Lean/6-Sigma certification required.
- At least 5 years in Continuous Improvement, Lean leadership, or Operational Excellence roles.
- Demonstrated experience executing CI/Lean programs across multi-site operational environments.
- Strong background in Lean manufacturing, Six Sigma, and structured improvement methodologies.
- Proven ability to lead cross-functional programs, audits, and process standardization.
- Experience developing and facilitating training, workshops, and capability-building programs.
- Strong analytical and problem-solving capability; comfort with operational data and KPIs.
- Experience in supply chain, logistics, or complex operations required.
Responsibilities
- Develop and facilitate Lean training, coaching, and capability development across teams and hubs.
- Facilitate Kaizen events, problem-solving workshops, and value stream mapping.
- Validate process adherence and standard work sustainability.
- Support development of Lean maturity assessments.
- Provide hands-on improvement support to hubs and regional sites.
- Partner with process owners to design and implement Lean-enabled processes.
- Performs special projects and other duties as assigned by department management.
Benefits
- Paid time off
- 401k, with company match
- Company sponsored life insurance
- Medical, dental, vision plans
- Voluntary short-term/long-term disability insurance
- Voluntary life, accident, and hospital plans
- Employee Assistance Program
- Commuter benefits
- Employee Discounts
- Free hot healthy meals for unit operations roles
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What This Job Offers
Job Type
Full-time
Career Level
Senior
