UK - Service Hub 24/7 Consultant

Flight Centre

4d•Hybrid

About The Position

FCM is a global travel management company with 24/7 support in over 100 countries. We are a movement of over 6,500 changemakers, travel experts, and performance drivers redefining corporate travel. We aim to make corporate travel smoother, smarter, and bolder for the world's biggest companies. We are certified as a great place to work and embrace change, challenge convention, and do things differently. This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00. The ideal candidate will have a desire for learning, consistently think ahead to identify business needs and take proactive steps to improve efficiencies. They will bring energy, passion, and a 'think different' attitude to any challenge and be able to collaborate effectively with internal and external stakeholders—working both independently and in a team environment. Attentiveness to client and traveller needs is crucial.

Requirements

Minimum of 2 years experience as a Travel Consultant
Experience in GDS – Amadeus
Extensive industry and travel knowledge
Extensive fares knowledge
Strong client focus and service ethic
Positive and open-minded attitude with a willingness to adapt

Nice To Haves

Languages - Desirable

Responsibilities

Provide 24/7 support to clients and travellers.
Manage travel arrangements efficiently and effectively.
Proactively identify business needs and improve efficiencies.
Collaborate effectively with internal and external stakeholders.
Work independently and as part of a team.
Be attentive to client and traveller needs.

Benefits

Exclusive Travel Discounts
Career Development opportunities
Vibrant Culture & industry-renowned social events
Active Hour for fitness or personal wellness
Comprehensive Health Cash Plan (reimburses for dental, optical, chiropractic care)
Health & Wellbeing Challenges
Financial Wellbeing Support (mortgage advice, financial guidance, money coaching)
Company-matched charitable donations
Excellent pension scheme
Share options
Electric vehicle scheme
Variety of salary sacrifice benefits