Service Host LC

PENN Entertainment•Lake Charles, LA

3d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Requirements

Must be able to use the equipment associated with the position, including, but not limited to, AS/400.
Ability to review and comprehend all necessary documentation.
Ability to inspect and maintain areas for which responsible.
Ability to communicate effectively with all levels of employees.
Ability to effectively and efficiently move around work area.
Ability to speak clearly on the phone and communicate efficiently while making outbound calls.

Responsibilities

Encourages customers to use the Penn Play card, explaining the advantages of the card, as well as promoting the usage.
Explains complimentary structure, as well as how and why customers qualify for different levels of complimentary; determines comps to be awarded and issues comps based upon player activity.
Builds and retains customer relations for our 4 and 5 Star guests.
Awards customer comps based on gaming action and program guidelines.
Coordinates guest rooms, meals and show reservations, and assists guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
Assists in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits and/or obtain feedback on customer satisfaction.
Assists in ticket distribution for all special events.
Manages the internal requests by phone for the entire property pertaining to comps for patrons, transportation requests, suite upgrades, and hotel stay extensions.
Oversees reservation blocks and rates for all systems including the Theo Calendar located on Sharepoint.