Service Guest Relations Representative - Johnson Lexus of Durham
About The Position
Johnson Lexus of Durham is seeking friendly, goal-oriented individuals with positive attitudes to fill open Full-Time Service Guest Relations Representative positions due to remarkable growth. The Guest Relations Representative will deliver and foster a premier level of service for clients and dealerships based on trust and respect, and by developing and maintaining strong professional relationships. This position serves as the single point of contact for clients to address service inquiries and concerns. Johnson Automotive has a reputation for outstanding customer service and first-class operations.
Requirements
- Professional appearance
- Strong written and verbal communication skills
- Possess outgoing personality
- Ability to work on Saturday and Sunday
Responsibilities
- Act as a liaison between the Guest and Service Consultant if and when necessary
- Direct guests to appropriate service personnel as needed
- Work with sales and service clients as a brand ambassador to exceed client and dealer expectations in all deliverables
- Utilize shuttle vehicle to transport guests to various locations as requested
- Keep abreast of dealership information so that guest questions can be answered
- Promote smooth, efficient traffic flow in the Service Breezeway and on the dealership lot
- Ensure guests are familiar with dealership amenities
- Assists in resolving guest complaints, and coordinates management assistance when necessary
- Greet guests entering the Service Department
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
