Service Greeter

Zimbrick Inc • Fitchburg, WI

2d • Onsite

About The Position

The Service Greeter is responsible for welcoming customers to the service lane, directing them to the appropriate Service Advisor, and ensuring a seamless transition. This role also involves preparing the vehicle with protective covers, managing customer flow during check-in, maintaining the service drive area, escalating customer issues to management, and offering customer amenities. The Service Greeter plays a crucial role in creating a positive first impression and ensuring an organized and efficient service experience.

Requirements

• Professional and friendly demeanor
• Ability to listen to customer complaints or concerns
• Ability to relay information to supervisory or management personnel

Responsibilities

• Greet customers on the service lane within seconds of arrival with a professional and friendly demeanor.
• Direct or escort the customer to the appropriate Service Advisor and introduce them to ensure a seamless transition.
• Install protective seat covers, steering wheel wraps, and floor mats to keep the vehicle interior pristine.
• Assess customer needs upon entry and direct them to the correct service advisor, or department. Assign direction to service drivers as necessary.
• Manage check-in processes to ensure a smooth, organized environment during peak hours. Keep cars in service drive moved ahead.
• Ensure the service drive area remains tidy, safe, and welcoming.
• Listen to customer complaints or concerns and relay them to supervisory or management personnel.
• Offer complimentary refreshments and guide clients to the customer waiting lounge, restrooms, or shuttle service area.
• Perform other duties as assigned by the service director.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed