Service Greeter
Heinrich Chevrolet•City of Lockport, NY
•Onsite
About The Position
The Service Department Greeter is the first point of contact for customers arriving for vehicle service. This role is responsible for welcoming guests, directing them to the appropriate service advisor, and ensuring a positive, professional first impression that reflects the dealership’s commitment to exceptional customer service.
Requirements
- Strong interpersonal and communication skills.
- Friendly, professional demeanor with a customer-first attitude.
- Ability to multitask in a fast-paced environment.
- Basic computer skills.
- Ability to stand for extended periods and work outdoors in varying weather conditions.
Nice To Haves
- High school diploma or equivalent preferred.
- Valid driver’s license and clean driving record (may be required).
Responsibilities
- Greet customers promptly and courteously as they arrive at the service drive.
- Confirm appointment details and notify the appropriate Service Advisor of the customer’s arrival.
- Assist customers entering and exiting their vehicles when appropriate.
- Direct customers to the service waiting area and explain available amenities (Wi-Fi, refreshments, restrooms, etc.).
- Maintain cleanliness and organization of the service drive and waiting area.
- Help manage vehicle flow in the service lane to ensure safety and efficiency.
- Answer basic customer questions and refer detailed inquiries to the Service Advisor.
- Provide rental vehicle or shuttle information when applicable.
- Support service staff with light administrative or customer service tasks as needed.
- Uphold dealership policies, procedures, and safety standards.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
