Service Greeter - Lexus of Dublin
About The Position
Germain Automotive Partnership is seeking a professional, friendly, and customer-focused Service Greeter to join our automotive service team at Germain Lexus of Dublin. This role is ideal for an individual who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating a welcoming and positive customer experience. As the first point of contact for our service guests, the Service Greeter plays a critical role in setting the tone for every customer visit. We are looking for someone who is dependable, personable, detail-oriented, and committed to delivering outstanding customer service while supporting the daily operations of the service department.
Requirements
- Strong customer service and communication skills
- Professional demeanor with a positive, team-oriented attitude
- Ability to multitask and remain organized in a fast-paced environment
- Evening availability required
- Valid driver’s license with acceptable driving record required
- Ability to successfully pass pre-employment background check, drug screening, and motor vehicle report review
Nice To Haves
- Prior automotive or dealership experience is helpful but not required
- Cash handling and customer-facing experience preferred
- Bilingual skills are a plus, but not required
Responsibilities
- Greet customers promptly and professionally upon arrival to the service department
- Assist customers in and out of their vehicles and help facilitate the check-in process
- Communicate customer arrival information to service advisors and management
- Assist with transferring personal belongings between customer vehicles when needed
- Maintain cleanliness and organization of the service drive and customer areas
- Shuttle customers safely and professionally as required
- Move and stage customer vehicles during service pick-up and delivery
- Assist with basic vehicle readiness tasks, including checking and adjusting tire pressure
- Support customers with general questions and direct them to the appropriate department personnel
- Provide courteous cashier assistance, including reviewing invoices and processing payments
- Accurately handle cash, credit card, and check transactions while maintaining daily cash drawer reconciliation
- Handle customer concerns professionally and escalate issues when appropriate
- Provide administrative and clerical support to service department staff as needed
- Assist with phone coverage and serve as backup support for dealership switchboard operations
- Maintain a professional appearance and positive attitude at all times
- Support dealership safety standards and operational procedures
- Perform additional duties as assigned by management
Benefits
- Medical, dental, and vision insurance
- Weekly pay
- Paid parental leave
- Employee Assistance Program
- 401(k) with company support
- Life insurance
- Short-term and long-term disability coverage
- Paid time off
- Employee discounts
- State-of-the-art facilities and technology
- Career advancement opportunities within a growing organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
