Service Shop Foreman

TN & FL • Murfreesboro, TN

10d • Onsite

About The Position

Cumberland International Trucks is looking for a driven, hands-on Service Foreman to lead our shop team and elevate both performance and customer satisfaction. If you’re an experienced diesel professional who enjoys coaching others, solving problems, and delivering top-tier service, this is your opportunity to step into a key leadership role. You’ll work with a wide range of medium- and heavy-duty trucks (Class 7 & 8), including top brands like Cummins, Eaton, International, and Allison, while serving as the bridge between our technicians and our customers.

Requirements

• 3+ years of experience in the medium/heavy-duty truck industry
• Strong knowledge of diesel engines, truck systems, and repair processes
• Familiarity with OEM guidelines and warranty procedures
• Excellent communication skills—both with customers and team members
• Skilled at multitasking and staying organized in a fast-paced environment
• Commitment to teamwork, accountability, and continuous improvement

Nice To Haves

• Previous leadership, supervisory, or team lead experience preferred
• ASE and/or OEM certifications
• Previous dealership experience
• Working knowledge of Microsoft Office applications
• Familiarity with International Truck systems and supplier warranty policies
• Willingness to keep learning and growing through training and development

Responsibilities

• Lead, mentor, and develop diesel technicians to deliver efficient, high-quality repairs
• Recruit, interview, and onboard skilled technicians who follow OEM standards
• Assign work, manage workflow, and ensure jobs are completed accurately and on time
• Act as the link between customers and technicians, ensuring clear communication and expectations
• Drive shop performance by monitoring productivity, efficiency, and gross profit margins
• Take ownership of the customer experience—from intake to final delivery
• Ensure prompt, professional, and friendly service for every customer
• Maintain strong relationships to support customer retention and repeat business
• Ensure all work follows warranty guidelines and dealership standards

Benefits

• 8 Paid Holidays
• Paid Time Off (PTO)
• Paid Vacation
• Paid Birthday Off!!
• 401(k) with Employer Match (Fidelity)
• $500 Employee Referral Program
• Medical Insurance
• Voluntary Vision & Dental
• Life & AD&D Benefits & Supplemental Life
• Short-Term & Voluntary Long-Term Disability
• 24/7/365 Teladoc Access
• Free & Confidential (EAP) Employee Assistance Program
• Company Apparel Allowance
• Team Oriented Culture
• Supportive Leadership
• Modern Equipment & Clean Facilities
• We Promote from Within
• Development Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed