Service Foreman

Truck Centers, Inc.•Morton, IL

3h•$55,062 - $82,593•Onsite

About The Position

As a Foreman, you are a critical member of our Service team and essential to getting our customers back on the road. Qualified candidates will have master technician skills, DTNA expert certifications, and a proven history of continually producing quality work and being a leader in the shop. The Foreman mentors technicians, monitors high-volume workloads, and oversees entire shop floor operations for efficiency, compliance, safety, and quality. This role also requires a positive leader with strong interpersonal communication, customer service, time management, and coaching skills.

Requirements

High school diploma or GED with additional trade school and/or factory OEM technical training
Valid Driver's License with ability to meet insurance requirements is required
10+ years of DTNA experience is required
HVAC certification required
Demonstrated mechanical aptitude with a strong personal conviction of producing quality work
Fundamental welding and fabrication skills
Candidates must have their own tools
Ability to repeatedly and safely lift up to 70 lbs. unassisted
Must participate in a pre-employment background check and drug screen

Nice To Haves

Class A CDL with air brake endorsement is highly preferred
Demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods is a plus
advanced welding and fabrication skills are a plus
Resourceful, collaborative team leader with the ability to also thrive in fast-paced situations
Familiarity with Elite Support or other lean management principles strongly encouraged

Responsibilities

Lead technicians by providing constructive feedback, technical resources and support, and mentorship to help them succeed in their current roles and build skills for growth.
Exhibit exceptional work habits and commitment to delivering consistent, high-quality work as a leader within the Service department.
Conduct weekly huddles with technicians to inform them of any important notices and exchange feedback regarding shop operations, cleanliness, safety, or job performance matters.
Ensure technicians follow company and OEM policies, document recommended remedies, and notify management if any additional course of action is necessary.
Provide product updates and timely technical training to increase their knowledge base.
Utilize Dealer Management System and team collaboration to continually monitor the status of all active repairs to keep jobs on schedule and proactively communicate with the Service Dispatcher on any observations or potential warnings.
Liaise between technicians in the shop and Service Admin to minimize delays, expenditures, and performance disruptors.
Communicate with customers that require a highly technical skillset via various channels.
Monitor shop tooling condition, cleanliness, organization, and safety according to company and Elite Support guidelines.